FOLKSANA website address is: https://folksana.in.

Our Mission: At Folksana, we are on a mission to celebrate and promote India’s rich artisanal heritage. Our platform is a testament to the skill, creativity, and traditions of local craftsmen from various cities across India. We strive to connect these talented artisans with a global audience, bringing the essence of Indian craftsmanship to your doorstep.

Our Vision: Folksana envisions a world where every handcrafted product tells a story, where the unique traditions of Indian craftsmanship are appreciated and preserved. We aim to be the bridge that connects discerning buyers with the artistic creations of skilled artisans, fostering a sense of cultural exchange and appreciation.

Comments

We value your feedback and love hearing from you. If you have any questions, suggestions or just want to share your Folksana experience, feel free to reach out to our dedicated customer support team. Your satisfaction is our priority.

Thank you for being a part of the Folksana community. Let’s celebrate the beauty of Indian craftsmanship together!

FOLKSANA – Privacy Policy

Media

Media Representation at FOLKSANA: Celebrating Indian Diversity and Artistry

At FOLKSANA, our commitment to showcasing the rich heritage of Indian culture and the modern produce of the great artisans in the Indian Handcraft community is reflected through carefully curated media content. Our approach is rooted in respect, diversity, and the celebration of the artistic tapestry that is India.

Inclusive Imagery: The pictures and media used on our website, both in the Blog and Shop pages, are chosen with utmost care and consideration. Our aim is to celebrate the diversity of India’s cultural heritage, ensuring that every image resonates with inclusivity and respect. We emphasize the beauty of the artisans’ creations without resorting to stereotypes or demeaning portrayals.

Artisan Stories: Our media content goes beyond mere visual representation; we strive to tell the stories behind each handcrafted piece. Through images, videos, and blog posts, we shed light on the craftsmanship, traditions, and cultural significance embedded in every product. Our media is a tribute to the artisans who pour their skill and soul into their creations.

Cultural Sensitivity: FOLKSANA is committed to maintaining cultural sensitivity in all our media representations. We steer clear of images or content that could potentially hurt sentiments or perpetuate stereotypes. Instead, we focus on presenting an authentic and respectful portrayal of the vast and diverse cultural landscape of India.

Empowering Artisans: Our media serves as a tool for empowerment. By showcasing the artisans and their creations, we aim to uplift their stories and amplify their voices. Each image and video is a testament to the dedication and talent of the Indian Handcraft community, fostering a deeper connection between the creators and our valued customers.

Interactive Visual Experience: The visual elements on FOLKSANA are designed to offer an immersive and interactive experience. From vibrant product images to engaging blog visuals, we want our audience to feel the essence of Indian artistry. Every click is an opportunity to explore the beauty, craftsmanship, and cultural nuances embedded in each handcrafted piece.

Continuous Learning and Improvement: We recognize that representation matters, and we are committed to continuous learning and improvement. FOLKSANA aims to evolve with sensitivity and responsiveness, ensuring that our media content remains a true reflection of India’s cultural richness and the skilled hands that shape its crafts.

In essence, the media used on FOLKSANA’s platform serves as a visual ode to the magnificence of Indian diversity, artisanship, and cultural heritage. It is our privilege to share these stories with you and invite you into the vibrant world of Indian handcrafts.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Information We Collect:

When you access the site for purchase or register on the platform, as an eCommerce platform, we collect the personal information you submit. For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their own personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

While you visit our site, we’ll track:

• Products you’ve viewed: we’ll use this to, for example, show you products and vendor stores you’ve recently viewed,
• Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
• Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!

We’ll also use cookies to keep track of cart contents while you’re browsing our site.

When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:

• Send you information about your account and order
• Respond to your requests, including refunds and complaints
• Process payments and prevent fraud
• Set up your account for our store
• Comply with any legal obligations we have, such as calculating taxes
• Improve our store offerings
• Send you marketing messages, if you choose to receive them

If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for 02 years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.

We will also store comments or reviews, if you choose to leave them.

Who on our team has access

Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:

• Order information like what was purchased, when it was purchased and where it should be sent, and
• Customer information like your name, email address, and billing and shipping information.

Our team members have access to this information to help fulfill orders, process refunds and support you.

How We Use Your Information:

1. Order Fulfillment: We use your personal information to process and fulfill your orders, communicate with you about your purchases, and provide customer support.
2. Marketing: With your consent, we may send you promotional emails about new products, special offers, and updates. You can opt-out of these communications at any time.
3. Website Improvement: Non-personal information helps us analyze trends, track user engagement, and enhance the overall performance and design of our website.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue. Visitor comments may be checked through an automated spam detection service for security and spam elimination purpose.

Information Sharing:

Third-Party Service Providers: We may share your information with third-party service providers who assist us in conducting our business operations, such as Payment Gateway partner for payment processing, Product Vendors for order confirmation and Courier Partners for delivering of the goods.

In addition, for the eCommerce site development, advertisement, analytics we have integration with the following service providers:

• WooCommerce
• Dokan
• Google Listing & Ads
• Meta Pixel
• WooCommerce and Google Analytics Integration

As an automated process, the above service providers use the product and customer information algorithm for business development.

Payments

We accept payments through Payment Gateway Stripe and CCAvenue. When processing payments, some of your data will be passed to Payment Gateway company, which includes information required to process or support the payment, such as the purchase total and billing information.

What data is collected

Information shared with a payment provider to process payments includes:

• Name
• Email
• Address
• Phone
• City/State/Zip
• Unique payment identifier
• Payment provider identifier
• Payment Card details

How payment providers use data

Security of Your Personal Data
The payment gateways are heavily regulated body and operations are monitored by the Reserve Bank of India, Acquiring Bank and Card Companies. They abide by the provisions of Indian Information Technology Act 2000 and its Rules and all relevant amendments. The Payment Gateway also have the certification of PCIDSS (a set of rules and regulation by the Card Companies) and protect, process and use all the data collected in accordance with the applicable Data Protection Laws.

To better understand how a provider uses and stores the data shared with them, check their privacy policies directly:

• Stripe: https://stripe.com/gb/privacy
• CCAvenue : https://www.ccavenue.com/privacy_policy_customers.jsp

Your Choices:

1. Opt-Out: You have the option to opt-out of receiving marketing communications from us by following the instructions provided in our emails or contacting our customer support.
2. Access, Update or Deletion: You can access, update or remove your personal information by logging into your FOLKSANA account or contacting us directly by email : contact@folksana.in

Security Measures:

We implement industry-standard security measures to protect your information. However, no method of transmission over the internet or electronic storage is completely secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

Payment Gateway Security measures for your Personal Data
The payment gateways are heavily regulated body and operations are monitored by the Reserve Bank of India, Acquiring Bank and Card Companies. They abide by the provisions of Indian Information Technology Act 2000 and its Rules and all relevant amendments and follow the encryption norm for the data transfer and data handling.

Changes to This Privacy Policy:

FOLKSANA may update this Privacy Policy periodically. We will notify you of any changes by posting the updated policy on our website. We encourage you to review this Privacy Policy regularly.

Contact Us:

If you have any questions or concerns about our Privacy Policy, please contact us at contact@folksana.in

Thank you for choosing FOLKSANA. Your trust is essential to us, and we are committed to protecting your privacy and providing you with a secure and enjoyable shopping experience.